Flylo support

Stuck somewhere between checkout and connected? We are here to help.

Contact us

Email us at hello@flylo.co — include your order ID and the email you used at checkout so we can find your eSIM fast. We aim to reply within 1–2 business days, and usually much sooner. Lost your order page? Start with Find my order.

1. My phone says it can't add the eSIM

Your phone must support eSIM and be carrier-unlocked. Check Settings for an “Add eSIM” / “Add Cellular Plan” option. If your phone was bought through a carrier, it may be locked — your carrier can confirm. Still stuck? Send us your phone model and a screenshot of the error.

2. The QR code won't scan

Try brightening your screen and holding the phone steady, or use the manual setup code (the LPA string) from your order page instead: Settings → Cellular/Mobile → Add eSIM → Enter details manually. Your order page also has a one-tap install link on supported iPhones.

3. I installed it, but there's no data

Work through this list: (1) the eSIM line is turned ON; (2) the eSIM is selected as the line for mobile/cellular data; (3) Data Roaming is ON for the eSIM line (this is required and does not create extra charges on a Flylo plan); (4) you are within the plan's coverage area. Then toggle Airplane Mode once. If it still fails, email us — that may be a technical issue we need to review.

4. When does my plan start?

Your plan's validity starts when the eSIM first connects to a supported network at your destination, not when you buy or install it. Installing at home on Wi-Fi is safe and recommended.

5. How do I check my remaining data?

Open your order page via Find my order and tap “Open my eSIM” — your eSIMs Cloud page shows the plan, remaining data, and validity. You can also buy a top-up there for supported plans.

6. Refunds

If your eSIM fails because of a verified technical issue, we will fix it or refund you. See the refund policy for exactly how that review works, then email us with your order ID.